Complaints Policy

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Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 0208 5599143

Or write to us at 593-595 new North Road Hainault Ilford Essex IG6 3XS (please request proof of receipt if posting)

Or email us hainaulthi@btconnect.com

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.